For jobseekers with experience in healthcare and customer service, the Care Coordinator role can be an excellent role to pursue. The remote job highlight for today is the Care Coordinator role for Zelis. As the first point of contact, Care Coordinators handle inbound calls from the company's health plan, employer group clients, or employees. They offer exceptional and professional assistance in a timely, energetic, and polite manner, ensuring members receive the support they need.
Effective Communication: Care Coordinators document and communicate information to consumers, responding promptly to inbound calls, emails, or chats. Additionally, they place outbound follow-up calls, emails, or chats to ensure members' queries are addressed comprehensively.
Utilizing Internal Databases: Care Coordinators leverage internal databases to run reports on consumer claim history, procedure code matching, incentive check fulfillment status, and other vital information. This empowers them to offer accurate and personalized support to members during their healthcare journey.
Engaging with Health Insurance Carriers: Corresponding with consumer's health insurance carriers is an essential aspect of the role. Care Coordinators validate and confirm accurate claim status information, ensuring seamless coordination between patients and their insurance providers.
Applicants should have at least a high school degree and 1–2 years of experience in healthcare or customer service.
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